The pinnacle of Sarah Tavel’s Hierarchy of Engagement is Level 3: Self-Perpetuating. This is where you convert user engagement into fuel that powers your company forward through virtuous loops.
What Are Virtuous Loops?
Virtuous loops are flywheels where user activity makes the product better, which attracts more users, which generates more activity. The strongest form is the network effect—where more users directly make the product more valuable for everyone.
Types of Virtuous Loops
1. Direct Network Effects
More users = more value for each user.
- Social networks: Facebook, LinkedIn—your friends are there
- Marketplaces: Uber, Airbnb—more supply and demand
- Communication: Slack, WhatsApp—everyone you need to reach is there
2. Data Network Effects
More usage = better product for everyone.
- Waze: More drivers = better traffic data = better routes for all
- Google Search: More queries = better understanding of intent = better results
- Chainalysis: More blockchain data analyzed = better pattern detection for all clients
3. Content/UGC Network Effects
User-generated content attracts more users.
- Pinterest: More pins = better discovery = more users pinning
- YouTube: More videos = more viewers = more creators
- Reddit: More posts/comments = more readers = more contributors
4. Growth Loops (Not Network Effects, But Still Virtuous)
User activity generates distribution.
- SEO loops: User content gets indexed, brings organic traffic
- Sharing loops: Users invite others or share content externally
- Re-engagement loops: Notifications bring users back
The Pinterest Example
Pinterest’s virtuous loop is elegant:
- User pins content they like
- Pinterest learns their interests better
- Discovery feed improves
- User finds more relevant content to pin
- More pins = more content for others to discover
- More users attracted by rich content library
- Cycle repeats
The product literally improves just by users using it.
Why Level 3 Matters So Much
Without Level 3: Evernote’s Struggle
Evernote has strong Level 1 (core action) and Level 2 (accruing benefits, mounting losses). But there’s no Level 3—your notes don’t help anyone else. Result: growth plateaued. They acquired users through marketing spend but had no organic flywheel.
With Level 3: Defensible Moats
Companies with strong virtuous loops become increasingly hard to compete with over time. Each new user widens the moat. This is why investors prize network effects so highly.
The Challenge
Not every product can achieve network effects. Some categories are inherently single-player (note-taking, personal finance, individual productivity).
For these, focus on other virtuous loops:
- SEO from user-generated content
- Sharing and referral mechanics
- Platform/ecosystem plays
But be honest: if your product doesn’t have a path to Level 3, growth will require continuous marketing investment. That’s not necessarily bad—many great businesses work this way—but it’s a different model.
What virtuous loops have you seen work particularly well? And how do you think about products that can’t achieve traditional network effects?