2 docs tagged with "quality"

Why is Stripe's engineering quality so high? The answer: You need enough chips to play the game; reduce the difficulty of doing the right thing; have dedicated people, tools, and processes to check and improve quality; and cultivate a culture that encourages high quality and proactively improves quality continuously.

David Schneider, ServiceNow's President of Customer Ops, shares his sales performance metrics for SaaS companies that are aiming for hyper-scale.