Frequently Asked Questions

TianPan Insider​

What sets TianPan Insider apart?​

Insider subscribers receive full-length tech analyses unavailable elsewhere, early access to new work, a private community of forward-thinking professionals, and live Q&A with Tian. See Pricing for plans.

When do I get access to Insider content?​

Immediately after checkout. Your account is upgraded on the spot, with full access to every Insider article, the private community, and upcoming live sessions.

Do you offer a money-back guarantee?​

Yes. If Insider isn't for you, request a full refund within 14 days of subscribing. No forms, no fuss.

Can I switch between monthly and annual billing?​

Yes. Switch at any time in your account settings. Moving to annual billing gives you two months free right away.

How does a group subscription work?​

One Group plan covers up to five members. It includes everything in Insider, plus tailored workshops and dedicated consulting time to sharpen your organisation's tech strategy.

How do I cancel?​

Subscriptions renew automatically at the end of each billing cycle. You can cancel at any time through your account settings before the renewal date. See the Terms of Service for details.

Your account​

I forgot my password. What now?​

Use Forgot password. If an account exists with that email, we send a one-time reset link that expires in 30 minutes.

I didn't get my verification code.​

On the verification page, choose "Resend code" — you can request a new 4-digit code every 60 seconds. Check your spam folder too.

Reading​

Is the site available in Chinese?​

Yes. Use the language switcher in the header, or go straight to tianpan.co/zh.

How do I follow new posts?​

Subscribe to the RSS feed (or the Chinese feed), or follow @tianpan_co on X.

Still have questions?​

Email tian.pan at outlook.com or message t.me/puncsky on Telegram.