Privacy Policy

Effective Date: March 31, 2026

Last Updated: March 31, 2026

TianPan.co ("we," "us," or "our") operates the website located at https://tianpan.co (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, create an account, or use our services.

By accessing or using the Site, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect​

1.1 Information You Provide​

• Account Information. When you register for an account, we collect your name, email address, and password.
• Payment Information. When you purchase a subscription or product, we collect billing details through our third-party payment processor, Stripe. We do not store your full credit card number on our servers.
• Communications. When you contact us via email or direct message, we collect the content of your communications.

1.2 Information Collected Automatically​

• Usage Data. We collect information about how you access and use the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Cookies and Similar Technologies. We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze Site usage. You can control cookies through your browser settings.
• Authentication Tokens. We store authentication tokens in your browser's local storage to keep you logged in.

2. How We Use Your Information​

We use the information we collect to:

• Provide, operate, and maintain the Site and our services
• Process transactions and manage your subscriptions
• Send you transactional emails (e.g., account verification, password resets, payment confirmations)
• Respond to your inquiries and provide customer support
• Analyze usage trends to improve the Site
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations

3. Third-Party Services​

We share information with the following third-party service providers, solely to the extent necessary to provide our services:

These providers have their own privacy policies governing their use of your data. We encourage you to review them:

• Stripe: https://stripe.com/privacy
• Mailgun: https://www.mailgun.com/legal/privacy-policy/
• Google Analytics: https://policies.google.com/privacy

We do not sell your personal information to third parties.

4. Data Retention​

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, accounting, or regulatory purposes.

5. Data Security​

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices​

Depending on your jurisdiction, you may have the following rights:

• Access. Request a copy of the personal information we hold about you.
• Correction. Request that we correct inaccurate or incomplete information.
• Deletion. Request that we delete your personal information.
• Portability. Request a copy of your data in a structured, machine-readable format.
• Opt-Out. Unsubscribe from marketing communications by following the unsubscribe link in any email.

To exercise any of these rights, please contact us at tian.pan at outlook.com.

7. California Privacy Rights (CCPA)​

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your privacy rights

To submit a request, contact us at tian.pan at outlook.com.

8. European Privacy Rights (GDPR)​

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases:

• Contract performance — to provide you with our services and process transactions
• Legitimate interests — to improve our services and ensure security
• Consent — where you have given explicit consent (e.g., cookies, marketing emails)

You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

9. Children's Privacy​

The Site is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. International Data Transfers​

Your information may be transferred to and processed in the United States, where our servers are located. By using the Site, you consent to the transfer of your information to the United States, which may have different data protection laws than your jurisdiction.

11. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us​

If you have any questions about this Privacy Policy, please contact us:

• Email: tian.pan at outlook.com
• Telegram: https://t.me/puncsky
• Website: https://tianpan.co