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Elements of Value

When customers evaluate a product or service, they weigh perceived value against actual price. The elements of value include functional value; emotional value; life-changing; and social impact.

From Uber Layoffs: To Build Wheels or Not?

Between 2014 and 2018, Uber built several "wheels," such as the service discovery tool Hyperbahn, the task queue Cherami, the MySQL-based NoSQL Schemaless, the resource scheduler Peloton, and the service deployment platform uDeploy, among others. Now, with layoffs affecting even engineering teams and stock prices falling below 15-year valuations, were these "wheels" a success or a failure? Should startups hire people to build wheels, or should they adopt existing solutions?

Learning to Be Trusted — It Only Takes 72 Minutes to Incite Murder

To be trusted, you must first be trustworthy; you need to be competent. Not only must you be competent, but you also need to establish a connection with the other party, which requires you to appear approachable. Psychologists have found that trust equals competence plus approachability, but being overly competent can create a sense of distance and threat. You also need to expose minor weaknesses to bridge the gap with others.

Mark Zuckerberg is building WeChat for the West

Facebook is a very profitable company with operating margins at 42%. While transiting into a privacy-centric super app, it has to face three challenges in three aspects: technology, economy and privacy & competition.

Sarah Tavel: The Three Levels of User Engagement

Sustainable user engagement should be built through three levels: user growth, focusing on the growth of users completing core actions; user retention, where the longer the product is used, the greater its value, and the greater the loss when users leave; self-sustaining, where users create a positive feedback loop through their participation in the product.

Steve Jobs: Managers and Bozos

Steve Jobs coined the phrase “bozo management”. Bozos referred to the professional managers who know how to manage but don’t know how to DO anything. It turns out the best managers are great individual contributors who never ever want to be a manger but decide to be one.

The Importance of Names — Insights from a Nickname Enthusiast

Names are a very important weapon. Researchers at Syracuse University found that when people use derogatory terms to refer to a certain social group, the suicide rate among that group tends to be higher. Names can also unite people; experimental results show that the name of a game influences people's ability to cooperate. When people cheer for themselves during a competition, they often achieve their best performance.