2 posts tagged with "organization"

The central AI team was supposed to be the answer. Hire the best ML engineers into a single group, standardize the tooling, establish governance, and let product teams consume AI capabilities without needing to understand them. It's a compelling architecture — clean on an org chart, defensible in a board presentation. In practice, it reliably produces a failure mode that looks exactly like the fragmentation it was created to eliminate.

The central AI team becomes a bottleneck. Product teams queue behind it. The AI it ships feels generic to every domain that needs something specific. The ML engineers who built the platform don't know the product metrics. The product engineers who need help can't debug AI behavior without filing a ticket. A 3-month pilot succeeds; a 9-month security review buries it.

Companies in 2025 reported abandoning the majority of their AI initiatives at more than twice the rate they did in 2024. Many of those failures happened at the transition from proof of concept to production — precisely where an overstretched, disconnected central team shows its seams.

A support ticket lands on Tuesday morning: a customer was given a confidently wrong answer about their refund window. Engineering pulls the trace and finds the model picked the wrong intent. The product PM looks at the dashboard and sees the new "express refund" affordance — shipped last sprint — surfaced an intent the prompt was never tuned to handle. The platform PM points at the eval suite, which is green. Both are technically right. The customer is still wrong.

This is the two-PM problem, and most AI teams have it without naming it. The product PM owns the user-facing surface — intents, success metrics, the support escalation path. The platform or ML PM owns the prompt, the model choice, the eval suite, and the cost ceiling. The roadmaps are coordinated at the quarterly-planning level and drift at the weekly-shipping level, because the two PMs are optimizing for different metrics on different dashboards with different change-control processes.

The interesting failure mode isn't that the two PMs disagree. It's that they ship correctly relative to their own scope and still produce a regression nobody owns.